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NEW HOURS

Order Pick-Up Window for orders placed online: (M-F) 8:30-4:30pm (Closed 11am-Noon).

Walk-In Hours: (M-F) Noon-4:15pm (Closed 11am-Noon).

Attention Students: We will begin selling summer books on May 1st and fall books on August 1st.  *Prices are subject to change until books arrive. 

 
Click learn more for latest COVID updates. Learn More...

Frequently Asked Questions

Q: Where is the Campus Bookstore located?

A:  We are located at the Cumberland Campus next to the College Center and Library.  Our store has a bright blue and green "Campus Store" awning that makes it very visable. We suggest parking in the upper parking lots or lower lot by the gym. 

 


Q: What Hours are you open?

FALL & SPRING HOURS

Pick-Up Window    *For orders placed online.
Monday- Friday 8:30am-4:30pm (Closed 11am-Noon)  

Walk-In Hours
Monday-Friday Noon-4:15pm     (Closed 11am-Noon)

 


SUMMER HOURS

Pick-Up Window     *For orders placed online.
Monday- Friday 8:00am-4:00pm (Closed 11am-Noon)
  
Walk-In Hours
Monday-Friday Noon-3:45pm     (Closed 11am-Noon)

 


 

Q: When will my order be ready?

A:  You will receive an email when your order is complete.  We ask for a minimum 24 hours to fill orders. Orders placed on weekends/holidays are processed when the college reopens.

Bedford Campus Orders are delivered by courier on Monday/Wednesday/Friday and available for pick-up after 11am. Please call the Bedford Campus at 814-652-9528  before traveling to the Bedford Campus. 

 


Q: What do I need to Pick-Up my Order?

A: You will need the Order # and Name on the Order at time of pick-up. 

 


Q: How do I find the books I need?

A: Use Textbook Lookup to find each course and view your course materials. 

Select:
Academic Term
Department
Course
Section - Click on the Section/Instructor for your class
 

You will see a list of Materials (optional and required). If this area is blank, check back later. Select the checkbox next to each item and add to your cart. Select "Checkout" and submit your order. 

For questions about course materials, please contact a Bookstore Associate at 301-784-5348 or speak directly to your professor.


Ordering Tips

Short on Time CalloutSave Time Order Online Callout image

  • Use Textbook Lookup to view/order books.
  • Order online or shop during Walk-In Hours. 
  • Allow 24 Hours for order processing.
  • Check your email for updates. 
  • If a third party is paying: Select "Student Financial Aid" as payment. List the funding in "Comments". (Example: VERSO, Veteran, FSU-BSN, UMPC, Upward Bound)
  • Provide Order # and Name at pick-up.
  • Bedford Campus orders are delivered by our courier on Monday/Wednesday/Friday and avaiable for pick up after 11am. Please call the Bedford Campus at 814-652-9528 before traveling to the Bedford Campus. 
  • Need to CHANGE or CANCEL your order?   Call 301-784-5348
  • Purchasing books during Walk-In Hours? Please bring a PRINTED COPY of your schedule and Photo ID.

 


Q: How do I make changes or cancel my order?

A: PLEASE CALL THE BOOKSTORE @ 301-784-5348 or use the Contact Us form to send a message. If your order has already been completed or shipped, please refer to our Return Policy to process a return.


Q: My course gives me Choices - how do I know which one to pick? 

Need Assistance Callout

A: You select the choice that you prefer. For example, one choice may be a "Printed Book Bundle" consisting of a physical textbook and access code and another choice may be an "Access Code" or "Ebook". Students would need to decide if they prefer having a printed book to use for reading and assignments or if they prefer an ebook option that they read on an electronic device.


Q: I cannot log-in the Bookstore's webpage - how do I set up my account?

A: You do NOT need to log-in to view books or shop. The first time you place an order, you will be prompted to create an account. This account will only allow you to view your order history.

 


Q: How do I order items online?

A: Use Textbook Lookup to find course materials:

  • Add/Update Items in Cart
  • Select shopping cart icon in the upper right side of screen and Checkout.
  • Select Delivery Preference : Pick up in-store (Cumberland or Bedford Campus) or ship by UPS Ground (subject to shipping charges). 
  • Select Payment Method: Credit Card, Gift Card or Student Financial Aid. Enter your 7-digit Student ID Number. If a third party is paying for your order, select Student Financial Aid as payment method, enter your Student ID Number, and add a note in the comments.
  • Add comments (if needed) If a third party is paying for your order, include a note in the comments indicating who is paying for your books. (Example:  VERSO, Veteran, UMPC, Upward Bound, Emergency Book Scholarship etc.) 
  • Review Order
  • Click Submit 
  • You will receive an email when your order is complete. You will need the ORDER# and NAME on the order at pick-up. 

If you need a step-by-step guide with instructions and photos of each step, click here

 


Q: Can I use my Financial Aid to pay for my order?Paying with FA Callout

A: Yes, as long as your Student Financial Aid shows an available balance. 

  • In-store:  Student ID Number and a Photo ID are required. (ACM Student ID/Driver's License)
  • Online: During Check Out- select "Pay with Student Financial Aid" and enter student ID number. 
  • Note: If a third party is paying for your order:  Select Student Financial Aid as your payment method and include a note in the comments inicating who is paying for your order. (Example: VERSO, Veteran, UMPC, Emergency Scholarship) 

 

 

Q: If I have a scholarship or another agency is paying for my order, can I still order online?

A:  Yes. Add items to your cart and then follow these directions during checkout:

  • Select your Payment Method: Select Student Financial Aid and enter your Student ID Number.  
  • Add comments: Indicate who is paying for your order. (Example: VERSO, Veteran, UMPC, Emergency Scholarship) 
  • Once the Bookstore verifies your funding is approved, your order will be processed. You will be contacted via phone or email if the Bookstore has questions.  
  • Please check your student email account for order updates. 

 


Q: What is Cengage Unlimited?

A: If your classes require a book from the publisher Cengage - you may save money by purchasing the Cengage Unlimited Access Code. Students only need one code to access all of their Cengage e-books and MindTap materials for the semester. Students who purchase Cengage Unlimited may rent printed copies of books for $7.99 each directly through Cengage. Contact Cengage Learning for more information on Rentals.

 


Q: How do I access my REDSHELF CODE purchased from the Bookstore? 

How to Access Redshelf ACM

 


Q: Problems with Access Codes?

A: For problems with an access code, please call the Customer Service number listed on the access code or publisher's website. Free trial codes only last a limited time. Students are required to purchase the full access code for classes. B

Customer Service Phone Numbers:

 
 

 Q: I purchased a Revel Combo Access Card- How do I obtain my printed Loose-Leaf book?

Revel How to Get the Printed Book Mailed to You

 


Q: How do I make a return?

A: If you are returning items by mail, please ship all returns with a copy of your receipt to:

Allegany College of Maryland

Attn: BOOKSTORE RETURNS

12401 Willowbrook RD SE

Cumberland, MD 21502


ALL RETURNS 
  • No refunds without original receipt. 
  • Refunds must be issued in the original form of payment. 
  • Shipping and Handling fees are non-refundable. 
  • Non-Returnable/Non-Refundable Items: Bus Passes, Meal Vouchers, Health/Hygiene Items, Laptops, Printers, Gift Cards and Clearance Items.  
  • College Bookstore reserves the right to make final judgements on all returns.
TEXTBOOKS/ACCESS CODES 

  • Textbooks/Access Codes must be returned within 5 business days of term start date.  
  • Textbooks/Access Codes for Dropped Courses must be returned within 15 business days of term start date. Proof of dropped course is required.  
  • Returns for delayed start courses are evaluated individually. 
  • Textbooks must be in original condition.  
  • Open shrink-wrapped packages, software, e-books, and access codes may not be returnable and are evaluated individually. 
 ALL OTHER MERCHANDISE

  • Merchandise must be returned within 5 business days of purchase. 
  • Merchandise must be in new condition, tags attached, in the original, unopened packaging (free of odors or stains). 

  • Defective Electronics NOT covered by a manufacturer warranty must be returned to the Bookstore with all original packaging within 5 business days of purchase.  

  • Items with manufacturer warranties: (Including Laptops/Printers/Jansport Bookbags) The customer must contact the manufacturer directly for guidance on filing a claim.  

 Revised 4/20



Q: How do I sell my books back?

A: The Bookstore now offers a Virtual Sellback available January-April and July-December. The online sellback allows students to obtain a quote for their books and print out a free shipping label. Once the books are received by the NBC warehouse a check is mailed to the student directly from NBC.

 


Q: I am an ACM Faculty/Staff member, how do Order Supplies?

A: Please submit the ACM Faculty/Staff Supply Order Form available on the employee portal. The Bookstore will notify you when your order is ready for pick-up. 

 


Q: I am an ACM Faculty/Staff member, how do I order Printer Ink?

A: Faculty & Staff Only:  If you have a non-networked printer that does NOT have a DALY sticker, please sumbit the ACM Departmental Ink Order Form available on the Employee Portal. The Bookstore will notify you when your order is ready for pick-up.